Last Updated: March 31, 2026
This Privacy Policy describes how ClouDNS ("ClouDNS", "we", "us", or "our") collects, uses, stores, and protects personal data when providing DNS hosting, domain name registration, and related infrastructure services.
This Privacy Policy also explains your rights regarding personal data and the security measures implemented by ClouDNS to protect such data.
This Privacy Policy applies to personal data processed by ClouDNS in connection with:
The data controller responsible for the processing of personal data under this Privacy Policy is:
Cloud DNS Ltd.
Sofia, Bulgaria
European Union
E-mail: admin@cloudns.net
We store customer details such as e-mail address, username, billing-related contact details, account preferences, and other account information only as reasonably necessary for account management, billing, notifications, customer support, security, and related service purposes.
ClouDNS does not sell personal data. We may share personal data only where necessary to provide our Services, comply with legal obligations, protect our legitimate interests, or respond to valid legal requests.
Our servers detect the IP address of your browser from the TCP protocol. This information may be used for internal operational purposes, including service security, rate limiting, abuse prevention, fraud detection, authentication, troubleshooting, and infrastructure protection.
We may store browser details, IP addresses, login timestamps, authentication records, API usage records, and related security logs for operational, security, and legal purposes.
When providing DNS hosting and related infrastructure services, ClouDNS processes technical service data provided by customers, such as DNS records, zone configurations, API requests, request metadata, and related operational metrics necessary to provide and maintain the Services.
ClouDNS does not inspect or analyze DNS query content for profiling purposes.
ClouDNS does not store or share DNS query details relating to end-user activities, except where limited processing is necessary for operational, security, troubleshooting, abuse prevention, or service analytics purposes. Statistics for each DNS zone may be made available to customers within the control panel.
When you register or manage domain names through ClouDNS, we may process the personal data required to register and maintain domain names in accordance with applicable registry requirements, registry agreements, and ICANN policies.
This data may include:
Domain registrants are responsible for providing accurate and up-to-date registration information where required by ICANN policies and applicable registry rules.
Domain registration data is processed in accordance with applicable registry requirements, registry agreements, and, where applicable, the ICANN Registrar Accreditation Agreement (RAA).
Certain domain registration data may be accessible through WHOIS or RDAP services, or may be disclosed to authorized third parties, in accordance with ICANN policies, registry rules, applicable law, and data protection requirements.
Where required by applicable data protection law, certain personal data may be redacted, masked, or otherwise protected from public disclosure.
In accordance with applicable domain registration requirements, including ICANN requirements where applicable, certain domain registration data may be periodically deposited with an approved data escrow provider in order to ensure continuity of domain registration records in the event of registrar failure, service interruption, or accreditation termination.
ClouDNS uses DENIC Services GmbH & Co. KG as its data escrow provider for domain ownership-related registration data where such escrow is required.
ClouDNS may process domain name search queries submitted through its website or control panel in order to determine the availability of domain names and facilitate domain registration services.
Domain search queries are processed solely for the purpose of providing domain availability checks and related services. ClouDNS does not use domain search queries to register domain names for its own benefit or engage in domain front-running.
ClouDNS may generate automated suggestions, recommendations, or service-related offers based on customer interactions with the Services, such as domain searches, domain registrations, or other service usage, in order to facilitate the use of ClouDNS services and improve the customer experience.
Such recommendations are generated automatically based on service interactions and are not intended to profile individuals or make automated decisions with legal or similarly significant effects.
ClouDNS uses cookies and similar technologies in connection with its website and related services. For more information, please see our Cookie Policy.
Payments are processed by third-party payment providers. ClouDNS does not store payment card details.
Payment providers may process data necessary to complete transactions, such as billing name, billing address, transaction identifiers, and payment-related metadata.
When you contact us, we may process e-mail correspondence, support tickets, live chat messages, and records of customer support interactions.
Support tickets and live chat communications may be retained as long as necessary for service and legal purposes.
Customers can manage certain e-mail notifications through their control panel or by using the "Unsubscribe" link where available.
We process personal data for the following purposes:
Where the GDPR applies, we rely on one or more of the following legal bases:
Depending on the context of data processing, ClouDNS may act either as a data controller or a data processor under applicable data protection laws.
ClouDNS acts as a data controller when processing personal data related to customer account management, billing, website usage, and customer support communications.
ClouDNS may act as a data processor when processing service data on behalf of customers as part of providing DNS hosting or related infrastructure services. In such cases, ClouDNS processes data solely in accordance with customer instructions and applicable contractual agreements.
ClouDNS limits the collection and processing of personal data to what is reasonably necessary to provide the Services, maintain service security, comply with legal obligations, and operate the ClouDNS infrastructure.
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including operational, contractual, legal, regulatory, security, and dispute resolution purposes.
Retention periods may be extended where necessary to comply with legal obligations, resolve disputes, enforce agreements, investigate abuse, or protect the security and integrity of the ClouDNS Services.
We may share personal data with trusted third parties where necessary to provide our Services, operate our business, comply with applicable obligations, or protect our legitimate interests.
Such recipients may include:
These providers process personal data only under appropriate contractual and data protection safeguards.
Some third-party providers or counterparties may process personal data outside the European Economic Area or your country of residence.
Where required by applicable law, we use appropriate safeguards for such transfers, which may include Standard Contractual Clauses approved by the European Commission, adequacy decisions, and contractual and organizational safeguards with service providers.
ClouDNS may disclose personal data where required to comply with applicable laws, regulations, court orders, or legally binding requests from public authorities, including law enforcement agencies.
Where legally permitted, ClouDNS will review such requests to ensure their validity and may seek to limit the scope of disclosure to the minimum amount of data necessary to comply with the request.
Domain names registered through ClouDNS may be subject to dispute resolution procedures, legal proceedings, or administrative actions, including proceedings conducted under ICANN policies such as the Uniform Domain Name Dispute Resolution Policy (UDRP), Uniform Rapid Suspension System (URS), or other registry dispute resolution mechanisms.
In connection with such proceedings, ClouDNS may process, retain, or disclose domain registration data as required to comply with applicable registry rules, ICANN policies, contractual obligations, or legal requirements.
ClouDNS applies industry-standard technical and organizational security measures designed to protect personal data and customer service data from unauthorized access, disclosure, alteration, or destruction.
These measures may include access controls, authentication mechanisms, encryption of communications where appropriate, network and infrastructure security protections, monitoring, logging, and incident response procedures.
ClouDNS maintains an information security management system aligned with its security and compliance commitments, and publicly states that it holds ISO 27001:2022 certification.
Where applicable under the GDPR or other data protection laws, individuals may have the right to:
You may exercise applicable rights by contacting us at admin@cloudns.net.
Our Services are not intended for children under the age of 16, and we do not knowingly collect personal data from children.
Customers may modify certain data through their control panel. If you need your account, including associated data, to be deleted, please contact us through the support channels available in your control panel or by e-mail at admin@cloudns.net.
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, service offerings, or our data processing practices. The most current version will be available on our website and indicated by the "Last Updated" date above.
This Privacy Policy may be translated into multiple languages for convenience. In the event of any inconsistency or conflict between the English version and any translated version, the English version shall prevail.
If any provision of this Privacy Policy is found to be invalid, unlawful, or unenforceable under applicable law, such provision shall be deemed severed from this Privacy Policy and shall not affect the validity and enforceability of the remaining provisions.
Failure by ClouDNS to enforce any provision of this Privacy Policy shall not constitute a waiver of such provision or of the right to enforce it at a later time.
If you have questions about this Privacy Policy or our processing of personal data, please contact admin@cloudns.net.
According to the current public notice on this page, Cloud DNS Ltd states that it is below the threshold for appointing a Data Protection Officer. For data protection matters, please contact admin@cloudns.net.