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[RESOLVED] pns1.cloudns.net, pns2.cloudns.net, pns3.cloudns.net and pns4.cloudns.net are under a large DDoS Attack

2014-04-18
Dear Customers,

pns1.cloudns.net and pns4.cloudns.net are temporary down, because of a large DDoS attack (over 30Gbps).

[UPDATE 16:34 CET] pns1.cloudns.net is currently okay. Attack is moved to pns2.cloudns.net and pns3.cloudns.net. To prevent damades our Romanian data center null-routed pns4.cloudns.net

[UPDATE 19:21 CET] Everything is okay from 2 hours on pns2.cloudns.net and pns3.cloudns.net. We work to get pns1.cloudns.net back up.

[UPDATE 21:20 CET] ns2.cloudns.net is included to the list with attacked servers.

[UPDATE Apr 19, 16:00 CET] pns1.cloudns.net and pns4.cloudns.net are still null-routed. We will try to get pns1.cloudns.net back up after few hours.

[UPDATE Apr 19, 20:00 CET] The Attack continues with full power. pns1.cloudns.net, pns2.cloudns.net, pns3.cloudns.net and pns4.cloudns.net are attacked with over 20Gbps

[UPDATE Apr 20, 20:00 CET] Everything with the attack is okay now. pns4.cloudns.net is still nullrouted to be save data center in Romania. pns3.cloudns.net is in the Staminus data center in their Irvine DC and currently is down, because an outage of the data center. The problem is related with the fiber connection and it is not related with our attack.

[UPDATE Apr 21, 05:00 CET] The problem of Staminus Irvine DC is fixed. pns3.cloudns.net is back up and everything looks okay. If everything is okay today, we will remove the nullroute of pns4.cloudns.net and add it back to the cloud.

[UPDATE Apr 21, 9:45 CET] The attack started again. pns1.cloudns.net and pns4.cloudns.net are nullrouted.

[UPDATE Apr 22, 7:30 CET] pns1.cloudns.net and pns4.cloudns.net are forwarded to pns3.cloudns.net and pns2.cloudns.net is forwarded to ns1.cloudns.net. We work to mitigate the attack with third party services like BlackLotus and Staminus. More information will be added soon.

[UPDATE Apr 22, 10:45 CET] The IP address of pns2.cloudns.net is changed to 186.2.167.49. The owners of slave (Secondary) DNS zones need to add this IP to their list with allowed master servers for transfers. The customers with DNS branding should update it too. Customers with Master DNS zones don't need to change their settings. The service behind this IP is provided by DDoS Guard.

Regards,
ClouDNS Team

[RESOLVED] Emergency synchronization

2014-04-11
Dear Customers,

Because of a required emergency synchronization of some of our servers, it is possible the updates to be delayed. We are sorry for the caused inconvenience.

[UPDATE 18:45 CET] Emergency synchronization is completed. Please contact our technical support, if you have any problems questions.

Regards,
ClouDNS Team

Heartbleed OpenSSL Vulnerability Notification

2014-04-10
Dear Customers,

We have received a few questions related with this vulnerability. We want to inform you that our servers are not affected by Heartbleed vulnerability. So please don't panic and enjoy your service.

Regards,
ClouDNS Team

Primary and Secondary Reverse DNS zones

2014-04-08

Dear customers,

Today we release the long requested feature Registering of Reverse DNS Zones. Every Premium customer now can register IPv4 or IPv6 Master or Slave Reverse Zone and can add NS and PTR records to it. The Reverse DNS is also available with several API methods. You can find out, if an API method supports Reverse zones on its API help page.

Wire Transfers are added to the payment methods. Our bank account is in EU, so for the customers in EU the SEPA fees should be very low.

Don't hesitate to contact us, if you have any problems or questions.

Regards,
ClouDNS Team

[RESOLVED] dns1.cloudns.net is experiencing a hardware problem

2014-04-05

Dear customers,

DNS1.cloudns.net is experiencing a hardware problem. We are working to solve the problem.

[UPDATE 2014-04-06 07:00 CET] The problem is fixed by the team in the data centre and server is back up.

[UPDATE 2014-04-06 15:30 CET] The server is down again. It looks like a problem with fans. The team in the data center work on this.

[UPDATE 2914-04-07 00:50 CET] The server is replaced with new one. Harddrives are moved to the new server and all DNS zones are up to date.

Regards,
ClouDNS Team

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