Due to the incorrect bussines activity from LeaseWeb Case Officer Ms. Lesley Koomen our servers in Netherlands were broken and stopped. On these servers were hosted our web, database and backup infrastructure. We lost some of our information from the last 45 days. All paid (premium) accounts are recovered, but we can't recover domain changes from this period, because our backup infrastructure is broken too.
Our DNS servers work now with your last DNS settings, but we can't recover information in our control panel. Every customer who had made changes in the last 45 days, should made them again. If you can't recover your records, please write us at support@cloudns.net or send ticked from menu Support and we will help you to recover all records (We have fresh copies of all DNS zones).
After this case we will stop working with LeaseWeb and will look for new partner in Netherlands.
In the next one month we will make our best to prevent such problems happening ever again. We will make a new big investition for full redundancy of our web and database infrastructure in three different locations at USA and Europe. Thank you for the patience.
Regards,
Boyan Peychev
ClouDNS CEO