Terms of Service

The terms and conditions below govern the relationship between ClouDNS.net (herein referred to as "The Company") and any user ("The User", "The Customer") of ClouDNS.net website ("The Website"). By accessing and using any part of The Website, The User agrees to be bound and abide by the terms and conditions in this section. In the event that The User does not agree to all or part of the terms and conditions described below, he/she shall not access or use The Website in any way.

The User’s agreement to be bound by these terms is acknowledged by his/her use of The Website which includes, but is not limited to visiting The Website, using its internal and external links for search of information, ordering any of The Company services, contacting The Company representatives, Support Services and/or any software made available to The User by The Company.

The Company reserves the right to modify or revise the Terms of Use by updating this section. The User is solely responsible for staying up to date with these conditions by visiting the Terms of Use section of The Website regularly and checking for any updates.

Copyright Notice

The content of this Website (including, but not limited to all included text, photographs, graphics, illustrations, video, sound, and other material) is copyright © 2010, ClouDNS.net. All rights reserved. Any content of The Website that is not the creation or product of the Company’s employees is published for descriptive purpose only. Such content is a registered trademark of its respective owners, who have granted the right for its use either publicly or directly to The Company.

Privacy Policy

The Company's Privacy Policy is incorporated herein by reference and governs all collection, storage and usage of personal data. By accepting the terms and conditions in this section, the User expressly consents to the use and disclosure of his/her personally identifiable and other information as described in the Privacy Policy.

The Company Website Information Use

The User can use the information posted at The Company’s Website for informational purpose only. The information at The Website cannot be used in any other way without a prior written consent from The Company. Third Parties Websites Use

The Company has no liability or responsibility for the accuracy or suitability of content on a third party website that can be reached by using The Company website. The User’s use of any content from a third party website, including but not limited to, information, downloadable files, etc. is at The User’s own risk.

Linked Websites

The User may find links to other websites on the Company’s Website. The published links are for informational purposes only. The Company does not control or endorse any information, products, or services offered at the linked websites. The User acknowledges that the access or use of any of the linked websites is at the User’s own risk and the Company shall not be liable for any loss or damage arising thereof.


The Company’s services, all information contained in The Website and its contents are provided on an “as is” and “as available” basis. The Company does not provide warranties or representations of any kind. The Company disclaims all such representations and warranties, either express or implied, including, but not limited to, warranties of title, merchantability, fitness for a particular purpose, or non infringement. The Company makes no warranties that The Website or its contents will be complete, accurate, uninterrupted, secure, or error free. All information on The Website is subject to change without notice.


The User agrees to indemnify and hold the Company harmless from and against any claims, losses, damages, liabilities, costs or expenses, attorneys’ and courts’ fees included, arising or related to the use of The Website or any violation of the terms and conditions, described herein.

Governing Law

The User agrees that this Agreement shall be governed in all respects by the laws and courts of the Republic of Bulgaria. The User agrees that any claim or dispute The User may have against ClouDNS.net must be resolved by a court located in the Republic of Bulgaria without reference to any governing law rules that would result in the application of the substantive law of any other jurisdiction; The User hereby waives all rights to any kind of legal actions in any other court and/or under any other law except those of the Republic of Bulgaria; The User agrees to submit to the personal jurisdiction of the courts located within the Republic of Bulgaria for the purpose of litigating all such claims or disputes. In any legal action, the prevailing party will be entitled to recover all legal expenses incurred in connection with the action, including but not limited to its costs, both taxable and non-taxable, and reasonable attorney's fees. These Terms are effective unless and until terminated by the Company.

Refund policy

ClouDNS.net offers an unconditional 7 days money-back guarantee on hosting services. If the customer wishes to cancel a hosting account within the initial 7-day period for any reason, he/she has to notify ClouDNS.net via the ticket at menu "support", and the payment will be refunded with PayPal system with $1 transfer fee.

Payment Subscriptions & Billing Agreements

ClouDNS supports different options for Payment Subscriptions and Billing Agreements with Credit Cards and PayPal.

Billing Agreements

Pre-Authorized Billing Agreements (Default Payment Methods) can be created from Profile » Payment Methods.

Pre-Authorized Billing Agreements (Default Payment Methods) can be canceled anytime without prior notice from Profile » Payment Methods.

PayPal Pre-Authorized Billing Agreements can be canceled from the PayPal web site. More details about this option can be seen here.


Each service in ClouDNS can be subscribed for automatic renewals. This can be done from the page where the service is bought or renewed.

Subscriptions for automatic renewals can be managed and canceled anytime before the expiration of the service without prior notice from Profile » Manage Subscriptions.

DNS Hosting and Domain Name Rules

1. Customer promises not to use the Site or the Service for any purpose that is unlawful or prohibited by these Terms of Service. Customer agrees to abide by all applicable local, state, national and international laws and regulations.

2. By way of example, and not as a limitation, Customer agrees not to (or permit others to): (a) take any action or (b) upload, download, post, submit or otherwise distribute or facilitate distribution of any Customer submissions ("Submissions") such as, without limitation, comments, text, communications, software, images, sounds, data or other materials or information) using any communications service or other service available on or through the Service, that:

3. The customer agrees that his DNS zones can be deleted, if they are inactive (there are no DNS queries for the DNS zone) for over 30 days, especially if he is using free DNS hosting plan without prior notification.

Stored DNS statistics

Premium users: Yearly, monthly and daily DNS statistics will be stored forever. Hourly DNS statistics will be stored for last 1 month.
Free users: Yearly, monthly and daily DNS statistics will be stored for last 1 year. Hourly DNS statistics will be not stored.

Additional Domain Names Rules

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