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[COMPLETED] Updated PNS5

2012-09-13
Dear customers,

Due to a blacklisting of the Russian Data Center's IP class the IP address of PNS5 is in, we have to change the IP address of the server with a new one. We will continue to use the old IP address, so you don't have or need to make any changes to your DNS Branding. We strongly recommend you to allow AXFR transfers from the new IP as well, if you have slave zones. The new IP address of PNS5 will be changed on Sep 17, 2012.

The old IP address is 141.105.65.74, the new one will be 91.218.115.228

Network connectivity of the new IP address is the same as the old one. We do this only to prevent our clients from any problems with the blacklisting of the Data Center.

Regards,
ClouDNS Team

[COMPLETED] Schedueled maintenance

2012-09-01
Dear customers,

As we already had notified you, today between 10:00 and 13:00 CET we had a schedueled maintenance to setup our new web, database and backup infrastructure and new PNS5 server in Russia. Everything went successfully, without problems and currently the system is running at this new infrastructure at Netherlands. To protect your data we have started new backup system with real time replication from Netherlands to United States and United Kingdom, and daily archive storing at Germany and Russia.

If you use slave zones, you should enable new IP addresses of PNS5 for zone transfers (AXFR): 141.105.65.74

If you use DNS branding, you should rebrand your PNS5 server to the new IP addresses: 141.105.65.74

Thank you for choosing to work with ClouDNS.

Regards,
ClouDNS Team

[COMPLETED] Scheduled maintenance at Sep 1, 2012

2012-08-27
Dear customers,

We will make a scheduled maintenance at Sep 1, 2012 from 10:00 to 13:00 CET. In this period our web control panel will be not available and domain changes will be not possible. Our DNS servers will continue work a normal with your settings.

What we will do?

We will start our new web system located at Netherlands and new backup system at Netherlands, USA and Germany.

We will release new PNS5 server at Russia with IP address: 141.105.65.74
Strongly recommend you to change your DNS brandings and slave zones settings.

Regards,
ClouDNS Team

Updated NS1 server

2012-08-22
Dear customers,

Because of the technical problems we had, we have moved our NS1 to a new place in Netherlands. With IP addresses:
IPv4: 85.159.233.17
IPv6: 2a00:1768:1001:9::1

If you use slave zones, you should enable these IP addresses for zone transfers (AXFR).

If you use DNS branding, you should rebrand your NS1 server to the new IP addresses.

Thank you for your patience and cooperation.

Regards,
ClouDNS Team

[RESOLVED] Database problem

2012-08-14
Dear customers,

Due to the incorrect bussines activity from LeaseWeb Case Officer Ms. Lesley Koomen our servers in Netherlands were broken and stopped. On these servers were hosted our web, database and backup infrastructure. We lost some of our information from the last 45 days. All paid (premium) accounts are recovered, but we can't recover domain changes from this period, because our backup infrastructure is broken too.

Our DNS servers work now with your last DNS settings, but we can't recover information in our control panel. Every customer who had made changes in the last 45 days, should made them again. If you can't recover your records, please write us at support@cloudns.net or send ticked from menu Support and we will help you to recover all records (We have fresh copies of all DNS zones).

After this case we will stop working with LeaseWeb and will look for new partner in Netherlands.

In the next one month we will make our best to prevent such problems happening ever again. We will make a new big investition for full redundancy of our web and database infrastructure in three different locations at USA and Europe. Thank you for the patience.

Regards,
Boyan Peychev
ClouDNS CEO

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