You make a really good service, fast, reliable, understandable. I'm happy to be your customer.
I was looking for an alternative to AWS Route 53 after Route 53 failed to properly failover when our Atlanta datacenter went offline because of a fiberoptic cut. This affected about 1/3 of our users. During this time, I set up a ClouDNS trial and could see that it properly market the Atlanta data center offline, and properly marked it online when it came back up.
I have submitted numerous ticket and received response back immediately. I have now fully switched from AWS Route 53 and could not be happier!
VP of Engineering @ Bryx, Inc
So far I'm really liking ClouDNS!
My main niggle is not having a quick way to switch domains without going back to the Dashboard (or, if there is one, seeing it).
Whether it's a left-nav-drawer or a dropdown in the white domain-name title bar below the 'action' buttons and above the main content (DNS records or whatever), quick domain switching would make me happy.
Whenever I opened a help support chat window , Vladimir (V) was always there to help.
Very dedicated and understands the issue very fast. Patient to listen to my problem and provide solution best in his capacity even outside ClouDNS boundaries.
V deserves some rest, as I always see him helping me.
Take care and 10 stars from me.
Thank you V from AG
I want to congratulate Asen Tanev for his great service helping me resolve an urgent problem I had with the emails.
He not only helped me solve my problem, but also his professionalism showed in the way he provided context information to help me understand the nature of the problem, and also with very clear instructions and guidance.
Before reaching out to ClouDNS, I tried to resolve this issue with a local provider here in Chile, and the were terrible (this local provider is who manages the email service, and I use ClouDNS to set up a new Squarespace website... they tried to charge me US 50 to help me solve the problem)
Asen showed that technical support can be done with efficiency, and also, most importantly, with great communication with the client.
I congratulare ClouDNS for having great people in your tech support team, and I hope you reward properly your people for their great work, which is the basis for the profitability of any business!